Phil Gyford

I can only assume the chairperson of BT reads my blog, as I can’t think why else an engineer would have come round only hours after my last post. He couldn’t quite fix the mysterious problem before knocking off on Friday, but was here bright and early this morning to not only get it working, but also fix the other phone socket that hasn’t worked since we moved in.

He said there was a backlog of repairs, which was why I was told it would take a still unbelievable week to fix the problem. Although he never did explain his unexpected appearance. Maybe he’s like a BT engineer superhero, listening in to BT’s residential repair line as if it was a police scanner and leaping into action with his bag of beeping gadgets to crimp wires and screw on new panels wherever there’s a problem.