2020-01-25 (Saturday)

@hex I have conducted a cursory review and, pending further enquiries, it appears to have been an OK year, possibly above average: shared an office with friends, had plenty of not-bad work, went to SXSW and New York, and had a holiday in Morocco. How was yours?

@AskNationwide Yes, thanks.

@AskNationwide Turned out something had decided to stop that online banking account and create a new one for me, without actually telling me. Computers!

Doing some banking: shouting at the phone's recorded voice like I'm an Englishman who thinks TALK-ING. TOO. LOUD-LY. AND. PATRO-NIS-ING-LY. at foreigners will help.

@AskNationwide Weird - the chat closes as soon as I open the little window, and asks me to rate my "Chat experience"! I'll try calling. Thanks.

@AskNationwide My iOS app won't start ("We're sorry, but we seem to be experiencing a technical problem…") and your website says my customer number and DOB aren't correct (they are). Any suggestions?

@philgyford How did it work out?